Lab Support Engineer 2

Dell Technologies • Durham, NC

90d • $83,045 - $107,470 • Onsite

About The Position

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software development. The Engineering team manages all aspects of lab environments for the engineering, including development & test lab equipment, lab networks, web applications, databases, caching servers, various monitoring systems, custom tools, and build environments across multiple geographic locations. We are a tight-knit team that thrives on deploying, managing, and maintaining incredibly reliable systems in innovative ways. Join us to do the best work of your career and make a profound social impact as a Lab Support Engineer 2 on our Lab Support Engineering Team in Durham, NC.

Requirements

• Knowledge of UNIX / Linux and Windows Server, plus basic VMware.
• Knowledge of hardware troubleshooting and repair with storage equipment and other rack-mount server platforms.
• Understanding of networking and TCP/IP.
• Strong written and verbal communication skills with attention to detail.
• Ability to repetitively lift 70 lbs. for the installation of products.

Nice To Haves

• Technical understanding of Cisco, Brocade, Dell, and/or Arista platforms.
• Ability to communicate with users, other technical teams, and management to collect requirements, evaluate alternatives, and develop processes and tools as needed.

Responsibilities

• Work with a talented team of engineers to create new projects and manage existing projects.
• Support day-to-day lab operations to meet the demands of a fast-moving organization.
• Help understand and prioritize issues and product vulnerabilities.
• Contribute to the overall growth and robustness of the organization.
• Interact with managers, product management, global support, and core engineering.

Benefits

• Comprehensive health benefits.
• 401k plan.
• Employee discounts.
• Flexible work arrangements.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing