Lab Support Engineer 2

Dell Technologies • Durham, NC

2d

About The Position

Lab Support Engineer 2 Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development. What you’ll achieve As a Lab Support Engineer 2, you will be responsible for Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software) You will be responsible for building and supporting development and testing environments in our Next Generation Engineering Lab Infrastructure program for unstructured and file storage products. You will: Be the part for Shared Services Lab Operations Engineering team Partner with the Product Engineering team in creating and executing solutions for their requirements and needs Build and support development and testing environments consisting of storage products, servers and switches Manage inventory and asset database Be a part of team in executing large projects and programs Maintaining and document processes needed in Lab Operations Mentor other lab support technicians on various technologies

Requirements

• Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
• Hands-on experience in deploying hardware - rack, stack, cable, install and configure
• Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
• Hands-on experience with networking products - Cisco, Arista, Dell switches Physical installation of hardware
• Technical configurations of systems (storage, operating systems, top of rack switches)
• Asset Management and inventory control
• Experience in using ticketing tools like ServiceNow
• Experience in enterprise infrastructure monitoring tools
• Communication across various stakeholders
• Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
• Experience with Agile Scrum development process
• Experience in using scrum at scale in shared services model
• Experience to automate the deployments - preferably Infrastructure as Code
• Knowledge and experience in building infrastructure automation
• Knowledge and experience in using AI tools for monitoring infrastructure services

Nice To Haves

• Ability to translate business needs into technical requirements
• Creating workable solutions for complex scenarios
• Mentor and train less experienced technicians
• ServiceNow/ Jira
• PowerSwitch administration (OS10 / Sonic)
• Windows/Linux system management
• Powerscale / ECS administration
• Infrastructure Automation

Responsibilities

• Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle
• Partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)
• Building and supporting development and testing environments in our Next Generation Engineering Lab Infrastructure program for unstructured and file storage products.
• Partner with the Product Engineering team in creating and executing solutions for their requirements and needs
• Build and support development and testing environments consisting of storage products, servers and switches
• Manage inventory and asset database
• Be a part of team in executing large projects and programs
• Maintaining and document processes needed in Lab Operations
• Mentor other lab support technicians on various technologies

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees