Lab Support Coordinator- Franklin 40 hours, Days
About The Position
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Lab Support Coordinator greets and receives patients, determines their needs, and directs them appropriately. This role includes performing phlebotomy, blood cultures, and EKGs, managing site operations, ordering supplies, addressing issues, and ensuring efficient workflow in collaboration with the manager/supervisor.
Requirements
- High School Diploma or equivalent
- Phlebotomy training
- Valid driver’s license
- Phlebotomy experience
- Fluent English communication
- Computer/keyboard proficiency
Nice To Haves
- ASCP certification or eligibility
- 1 year of phlebotomy or management experience
Responsibilities
- Specimen Collection and Handling
- Performs venipuncture and capillary collections across all age groups.
- Follows departmental protocols and maintains a 95% success rate.
- Communicates collection issues to supervisors and ensures patient comfort.
- Specimen Receiving and Registration
- Receives and redistributes specimens per protocol.
- Prioritizes STAT and critical samples.
- Registers specimens accurately and efficiently.
- Work Area and Equipment Management
- Maintains organized and clean workstations.
- Stocks supplies and ensures readiness of red buckets and carts.
- Troubleshoots and maintains registration printers.
- Computer and Test Ordering Support
- Demonstrates mastery of hospital information systems.
- Orders tests accurately and consults departments as needed.
- Manages label batches and test cancellations.
- Telephone and Communication Support
- Answers and transfers calls courteously and efficiently.
- Ensures phone coverage and maintains professional communication.
- Test Performance and Capillary Collection
- Performs bleeding times and enters results.
- Proficient in fingerstick and heel stick techniques.
- Resource Utilization and Flexibility
- Adapts to workflow changes and provides coverage as needed.
- Assists with courier, home draw, and secretarial duties.
- Offers constructive feedback to supervisors.
- Customer Service and Coordination
- Manages daily lab operations and communicates with staff and physicians.
- Conducts customer satisfaction surveys as needed.
- Staff Support and Training
- Assists with scheduling and performance evaluations.
- Covers shifts when needed and trains new staff.
- Age-Specific Competency
- Applies knowledge of growth and development stages to patient care.
- Demonstrates age-appropriate communication and support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
