Associate Lab Support Coordinator

PerkinElmer, Inc.•Upper Providence, PA

47d•Onsite

About The Position

Point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. Work closely with other teams to seamlessly deliver lab support services. Areas of support may include infrastructure, engineering, IT, and working with other service providers. Coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables. Support coordination of waste removal from labs, ensuring use of waste streams with appropriate third-party vendors. Reporting of service requirements and ensuring these are dealt with and/or closed out in a timely manner. May be the point of contact for equipment maintenance in liaison with PerkinElmer Asset Management team (or other third-party vendor) and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repairs. Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary. May work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory. May work in collaboration with customer line safety reps to ensure a high level of safety is maintained in the lab. May work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving. Provide timely communication to lab users on impact of any site service work.

Requirements

High School Diploma
0-2 years of experience in a customer facing role
Experience with Microsoft Office (e.g. Outlook, Word, Excel)
Ability to work both independently and in a team environment
Effective written and verbal communication skills
Ability to prioritize multiple requests with different levels of urgency
Strong organizational skills with attention to detail and accurate data entry

Nice To Haves

Associates degree or higher preferred and relevant industry experience.
1-2 years of work experience in a laboratory environment.
1-2 years of experience working in a highly regulated environment and/or GxP related experience

Responsibilities

Point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
Work closely with other teams to seamlessly deliver lab support services.
Areas of support may include infrastructure, engineering, IT, and working with other service providers.
Coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
Support coordination of waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
Reporting of service requirements and ensuring these are dealt with and/or closed out in a timely manner.
May be the point of contact for equipment maintenance in liaison with PerkinElmer Asset Management team (or other third-party vendor) and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repairs.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
May work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
May work in collaboration with customer line safety reps to ensure a high level of safety is maintained in the lab.
May work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving.
Provide timely communication to lab users on impact of any site service work.