Lab Specimen Resolution Specialist - Inpatient

Labcorp • Milwaukee, WI

117d

About The Position

LabCorp is seeking a Client Services Account Rep to join our team. This non-remote position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Requirements

• High School Diploma or equivalent
• Minimum 2 yrs experience working in a clinical lab environment
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry experience, such as a physician's office or a hospital, is a plus
• Knowledge of Microsoft Office suite is required
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Must be able to work independently
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Responsibilities

• Act as a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED