Lab Services Representative

Sutter Bay Medical Foundation • Rohnert Park, CA

124d • $28 - $36 • Onsite

About The Position

The Lab Services Representative provides a variety of routine and specialized clerical tasks required to help coordinate efficient and timely patient specimen collection. This role supports laboratory activities related to the receiving, processing, reporting, and delivering laboratory tests and results. The representative executes a variety of clerical duties, prioritizes information and requests in a timely manner, and gains confidence and cooperation from staff, physicians, and other healthcare providers. Adherence to all local/state/federal regulations, codes, policies, and procedures is essential to ensure privacy and safety.

Requirements

• High School Diploma or General Education Diploma (GED).
• 1 year recent relevant experience.
• General knowledge of various medical terminology, procedures, views, and equipment.
• Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.
• Well-developed administrative, time management and organizational skills.
• Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), electronic health records (EHR), EPIC, and related information systems.

Nice To Haves

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Ability to work independently, as well as be part of the team.
• Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ability to build collaborative relationships with peers and other staff members.

Responsibilities

• Greets patients and their families using established practices.
• Obtains and verifies required demographic and insurance information and authorizations.
• Completes the patient registration process using information system(s) according to established policies.
• Verifies all insurance benefits to determine if insurance coverage meets the standards as stated in facility policy.
• Collects for self-pay portions of patient bills, including processing credit cards through POS systems.
• Coordinates and schedules patient appointments as needed and appropriately within electronic health record (EHR) system.
• Provides information to patients regarding specific requirements for test, examination or procedure.
• Receives and screens calls, messages, mail and email communications, and visitors.
• Processes lab orders for outpatients, releases results including pathology results taking into consideration department and organizational policy.
• Verifies and releases appropriate and accurate orders from EPIC to Sunquest.
• Receives, processes, tracks and sends specimens accurately and in a timely manner according to established policies and procedures.
• Manages and distributes patient results and handles external inquiries, scanning, gathering problem log data, add-ons and troubleshooting problems accurately in a timely manner.
• Stocks work areas with supplies as necessary in order to assure appropriate operating levels.
• Maintains a clean, neat, and safe working environment, by inventorying and ordering accessories and supplies periodically.
• Transports or arranges for transport of supplies and equipment between units or departments as needed.
• Inspects and arranges for equipment repairs, monitors cost and needs for replacement.
• Maintains strictest confidence of all patients protected health information (PHI).
• Performs all duties in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies.
• Retains and completes mandated continuing education requirements to meet departmental and facility requirements.

Benefits

• Comprehensive benefits package including health insurance, dental insurance, and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED