Lab Program Manager - Lead

ARM • San Jose, CA

39d • Hybrid

About The Position

Arm technology is the platform of choice for compute and AI. The Systems Engineering team's mission is to architect, design, and deliver system and rack-level solutions that enable innovation at scale. Our expertise spans system hardware, software, interconnect, system management, storage, infrastructure, and performance engineering. We collaborate with customers, define system requirements, select technology, and develop integrated solutions that push the boundaries of performance and efficiency. Role Overview Arm's Systems Engineering team is establishing a new engineering lab in Milpitas, and we are seeking a Systems Lab Program Manager - Lead to build and own this capability. As the first operational hire at the site, you will take responsibility for ensuring the lab is designed, equipped, and managed to support complex system prototyping and engineering activities. This is a hands-on role with strong ownership, where you will combine technical expertise with process development to enable the Systems Engineering team to deliver at scale. In addition to running the Milpitas lab, you will help define processes, tools, and best practices that can be applied across other Arm facilities worldwide - making this role critical to shaping how we scale our engineering environments globally. What You'll Get In Return This role offers the opportunity to be the foundational operations hire in Austin for Systems Engineering while also influencing how Arm scales its lab environments globally. You will shape how we establish, manage, and grow engineering labs, enabling innovation and supporting some of the most advanced system design projects in the world.

Requirements

• Experience in lab or systems operations, with strong skills in networking, hardware, and systems setup.
• Proven ability to deliver end-to-end technical projects involving infrastructure setup, prototyping environments, or lab deployments.
• Strength in troubleshooting, process design, and operational improvement.
• Ability to act as a site owner while working collaboratively as part of the Systems Engineering team.
• Strong communication skills for cross-functional collaboration.

Nice To Haves

• Exposure to high-performance systems environments (servers, GPUs, or complex infrastructure).
• Certifications in AWS, ITIL, or Red Hat Linux (or equivalent).
• Experience guiding or mentoring peers, even in an individual contributor capacity.
• Familiarity with compliance, monitoring, and documentation best practices in lab operations.

Responsibilities

• Establish and operate the Milpitas Systems Lab - take ownership of lab readiness, infrastructure, and daily operations.
• Enable engineering prototyping - manage the environment needed for system bring-up, testing, and iterative experimentation.
• Hardware lifecycle management - coordinate receipt, installation, inventory, and tracking of boards, servers, networking, and lab equipment.
• Infrastructure design and deployment - implement reliable, high-performance lab networks and system configurations.
• Operational excellence - develop standard operating procedures, troubleshooting frameworks, and monitoring practices.
• Cross-team collaboration - work with engineering, IT, and vendors to align lab capabilities with Systems Engineering goals.
• Reliability and risk management - ensure high availability of lab resources, mitigate risks, and resolve issues quickly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees