Lab Networking Field Service Technician

Astreya • Fremont, CA

86d • $39,976 - $63,120

About The Position

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations. This position works on assignments that are moderately difficult, requiring judgment in resolving issues and requires some instruction on new assignments and infrequent checks on daily work.

Requirements

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills in English.
• Ability to respond to any On-Call request within 1 hour, while on-call.
• Effectively utilize the ticket management systems.
• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards.
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber.
• Ability to adapt to changing priorities, conditions, and circumstances.
• Strong organization skills.
• Working knowledge of computer hardware.
• Understanding of networking components and infrastructures.
• Knowledge of copper and fiber testers.
• Excellent troubleshooting skills.
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage).
• Experience with cable management and knowledge of how to run fiber and copper in a data center.
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies.
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified).
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Ability to learn new software.
• Must provide own transportation to work locations.

Nice To Haves

• Certifications in Data Center technologies are desired.
• Hands on experience in electrical, HVAC, and data center infrastructures.
• Working knowledge of networking components and infrastructures, including Wi-Fi.

Responsibilities

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
• Confirm and label devices, rack and cables.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Work under the direction of Site Operations Supervisor and/or Operations Manager and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies.
• Meet requirements for quality and quantity of work.
• Perform other duties as required.

Benefits

• Performance-based bonuses.
• Benefits-related payments.
• Other general incentives.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees