Lab Customer Services Supv

The Ohio State University

5d • Onsite

About The Position

The Laboratory Customer Services Supervisor oversees the daily operations of the laboratory while performing specimen collection (if applicable), Point of Care testing (if applicable), and/or specimen processing under the direction of the Laboratory Customer Services Manager. The Supervisor demonstrates specialized technical expertise necessary to these areas, adjusts staffing schedules and assigns tasks of subordinates to accommodate work load fluctuations, personnel shortages, etc. The Supervisor is directly responsible for the technical quality of all work and for remedial training/communication of staff who perform tasks in these areas. Administrative duties include technical policy and procedure writing and implementation, training of new staff and/or students, documentation of employee competencies, record keeping, Quality Control and Quality Assurance monitoring activities and monthly review thereof, equipment maintenance/documentation review, temperature log review, and maintaining JCAHO, CAP and other regulatory standards. The Lab Customer Services Supervisor is responsible for ordering lab supplies and/or for the oversight of this task if delegated, providing work schedules for all staff, and writing of personnel evaluations for selected individuals. Works rotating weekends and holidays per manager-approved weekend/holiday schedule and/or as operational necessity dictates due to staffing issues were applicable.

Requirements

• Associate’s degree in medical laboratory technology or Biological Science.
• 4 years of relevant experience required.

Nice To Haves

• 6 or more years of relevant experience preferred.
• Good working knowledge of the principles, operations, and maintenance of lab equipment is required.
• Strong leadership skills, prior experience in completion of written employee evaluations.
• Ability to solve both internal and external customer service issues.
• Supervisory experience preferred.
• Good working knowledge of large multi-aspect processing area is preferred.

Responsibilities

• Oversees the daily operations of the laboratory
• Performs specimen collection (if applicable), Point of Care testing (if applicable), and/or specimen processing
• Adjusts staffing schedules and assigns tasks of subordinates to accommodate work load fluctuations, personnel shortages, etc.
• Responsible for the technical quality of all work and for remedial training/communication of staff
• Technical policy and procedure writing and implementation
• Training of new staff and/or students
• Documentation of employee competencies
• Record keeping
• Quality Control and Quality Assurance monitoring activities and monthly review thereof
• Equipment maintenance/documentation review
• Temperature log review
• Maintaining JCAHO, CAP and other regulatory standards
• Ordering lab supplies and/or for the oversight of this task if delegated
• Providing work schedules for all staff
• Writing of personnel evaluations for selected individuals
• Works rotating weekends and holidays per manager-approved weekend/holiday schedule and/or as operational necessity dictates due to staffing issues were applicable.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees