Lab & Customer Experience Support (1 Year Contract)

Eurofins-posted 3 months ago
Full-time • Entry Level
Kalamazoo, MI
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We are seeking a detail-oriented and tech-savvy individual to support our lab and customer experience operations as we launch a new program. This role is essential to maintaining operational excellence across sample intake, account management, and report delivery.

  • Collaborate with different teams in the lab to identify and process specific samples.
  • Organize and stage samples for laboratory processing, ensuring readiness and compliance with internal protocols.
  • Review digital and paper forms to determine report delivery requirements.
  • Create and manage customer accounts, ensuring accurate and timely processing and reporting.
  • Serve as a primary point of contact for a small group of business partners, via email, ensuring clear and professional communication.
  • Communicate with clients using standardized email templates.
  • Monitor internal systems to track report readiness and ensure timely delivery.
  • Maintain comprehensive records in the administrative system, including report status, account updates, and communication logs.
  • Verify the presence of key data in cloud storage and ensure proper documentation in the relevant internal systems.
  • Exceptional attention to detail and strong organizational skills.
  • Proficiency in navigating multiple digital systems and tools (e.g., internal dashboards).
  • Ability to interpret data tables and manage information accurately (Metabase experience is a plus).
  • Excellent written and verbal communication skills.
  • Demonstrated ability to handle sensitive data with discretion and confidentiality.
  • Experience with Microsoft Outlook and Excel.
  • Background in laboratory or health tech environments is a plus.
  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options.
  • Life and disability insurance.
  • 401(k) with company match.
  • Paid vacation and holidays.
  • Career Development and continuing education opportunities.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service