Lab Courier Services Dispatcher - Off Shifts
About The Position
Overview: Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines. 2:00PM-10:00PM 3 days a week rotating weekends and holidays, benefits eligible. Job Description Summary: Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers.
Requirements
- High school diploma or equivalent, required.
- Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements.
- Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
- Familiarity with personal computer and/or mainframe systems required.
- Skill in using database and spreadsheet software highly preferred.
- Analytical and organizational skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and problem-solving skills.
- Ability to multi-task.
- Knowledge of medical terminology.
Responsibilities
- Obtains and accurately documents client information/requests and dispatches couriers appropriately.
- Documents designated communications/evens in written logs and computerized databases.
- Assists in development of computer program, report design, and monthly statistical reports.
- Maintains working knowledge of all client services databases and report formats.
- Assists in training of new staff and documents their progress per department guidelines.
- Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
- Maintains schedule to complete routine and on-demand routes daily.
- Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed.
- Documents all route information and pick-ups per department guidelines.
- Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
