Lab Coordinator - AMP

Quest Diagnostics•Lewisville, TX

6d•$22•Onsite

About The Position

The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.

Requirements

One year experience interfacing with clients
Strong customer service skills
High School Diploma or Equivalent
Associates degree or High Diploma/GED with 5 years Client Service experience (Required)

Nice To Haves

One year experience in a client services position environment, preferred
Transcription experience, preferred
Bachelor’s Degree (Preferred)

Responsibilities

Field phone calls from clients and route appropriately.
Understand urgency and efficiency required for client communication
Fax-e-mail correspondence to/from clients
Develop, distribute and correlate findings from customer surveys
Problem solves client service issues and ensures resolution has been reached
Schedules client visits as appropriate regarding workflow and performance improvement opportunities
Prepare and maintain Lab contact lists for clients and sales team
Scan final reports to the Billing department
Prepare and distribute consult cases.
Monitor and track outside consults for completion and quality assurance.
Prepare and distribute reports to pathologist
File and maintain local slides and case packets
Act as a resource for client related test requisitioning and use of web portal
Prepare and distribute literature to clients regarding services offered
Coordinate information between the pathology or specialty pathology department, Sales and referral locations
Provides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!