Lab Client Services Representative (MLT/MLS)

Bon Secours • VA

85d

About The Position

The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in laboratory testing to answer questions, solve problems and provide information to support patient care. This position is part of St Mary's Hospital Lab and operates on a PRN Days schedule from 0900 to 1730.

Requirements

• MLT Medical Laboratory Technician Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP) (required).
• Must have one of the following: Associates in Medical Lab Technology, Bachelor's in Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry, or completed at least 60 semester hours (including six hours of chemistry and six of biology) from an accredited college or university and have successfully completed a medical lab technician program by a nationally accredited agency.
• Completed a 50-week U.S. military medical laboratory training course within the past ten years.
• 3 years' experience in a hospital laboratory setting (required).

Responsibilities

• Investigates and resolves complex problems or complaints in coordination with quality and the local medical director.
• Communicates to support efficient and timely laboratory testing and reporting in support of regulatory requirements.
• Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services.
• Identifies reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions.
• Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing.
• Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree