Lab Client Service Tech - PRN

Bon Secours Health System • Richmond, VA

76d

About The Position

The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in laboratory testing to answer questions, solve problems and provide information to support patient care. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

• MLT Medical Laboratory Technician Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP) (required)
• Must have one of the following: Associates, Medical Lab Technology Bachelors, Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry Completed at least 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have successfully completed a medical lab technician program by a nationally accredited agency Completed a 50-week U.S. military medical laboratory training course within the past ten years
• 3 years' experience in a hospital laboratory setting (required)
• Active Listening
• Service Orientation
• Coordination
• Verbal and Written Communication Skills
• Problem Solving
• Customer Service
• Organization
• Time Management
• Keyboarding
• Microsoft Office
• Telephone Skills
• Lab Information Systems
• Laboratory Diagnostic Tests
• Analyze data
• Laboratory equipment
• Quality assurance and control
• Chemistry
• Biology
• Phlebotomy

Responsibilities

• Investigates and resolves complex problems or complaints in coordination with quality and the local medical director.
• Communicates to support efficient and timely laboratory testing and reporting in support of regulatory requirements.
• Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services.
• Identifies reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions.
• Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing.
• Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree