Lab Clerk HRA-775

San Benito Health Care District•Hollister, CA

8d•$22 - $30•Onsite

About The Position

The Laboratory Office Clerk will perform the various office tasks required with receiving, processing, reporting, and delivering laboratory test results and other lab reports as they are completed in the department and/or received from reference laboratories. Upon receiving written orders from physicians or their designees, the Lab Clerk will help coordinate efficient and timely patient specimen collection by Phlebotomists. All testing orders are directed to the phlebotomy team in order of priority. The Lab Office Clerk will field questions from various sources regarding information about the Laboratory and lab test requirements or specifics and test results.

Requirements

Detail-oriented, organized, and good computer skills
Able to work effectively and be able to deliver on tight schedules
Excellent communication skills
High school diploma or equivalent required

Nice To Haves

Bilingual preferred
Previous clinical lab experience and/or medical background preferred

Responsibilities

Performs all job duties in a manner consistent with Laboratory, CLIA, and TJC requirements
Demonstrates professional conduct at all times
Maintains patient/staff confidentiality at all times
Accurately and efficiently processes anatomical and clinical lab test reports and distributes for routing to various locations
Follows all laboratory safety rules and reports any possible hazards to the Lab CLS/MLT and/or Lab Manager
Files and/or retrieves lab copies of patient test reports in cabinet files and/or in computer
Phones results of patient tests to physicians, nurses, or unit clerks as required or requested by Lab Manager/ Lab Technologist as urgency dictates
Greets patients in a courteous manner, responds to patients with empathy and positive interpersonal skills
Keeps the Lab Supervisor informed about malfunctioning of any office equipment
Verifies inventories and prepares orders for certain lab supplies as directed by the Supervisor
Unpacks and stocks supplies, documents date received with initials and date
Responds to changes in work schedules as necessary or as requested
Accepts responsibility for and becomes available to work different work shift when workload and/ or other conditions warrant
Continuously works on establishing good rapport and cooperative working relationship with all co-workers
Shows ability to handle unexpected situations and is able to exercise independent thought and actions when necessary
Assists in training of new staff members as requested
Reports to work as scheduled
Always wears hospital identification badge and adheres to the hospital and department dress codes
Picks up laboratory specimens at physician's offices at least twice daily
Is capable of handling numerous telephone calls simultaneously which includes reports and requests with regard to the following: o Receipt and dispatch of orders for specimen collection for testing o Requests for patient reports/test results o Status of in-house tests o Status of references tests o "Turnaround time" for tests o Verification of patient test orders o Status of blood bank transfusion services patient blood products o Laboratory specimen requirements o Copies of patient lab reports o Telephoned reports from reference lab o Scheduling of special procedures (Bone Marrows, Biopsies, and Frozen Sections) o Arrangements for courier services and transportation for special patient tests samples to specialized reference labs o Laboratory test prices and/or availability o Recalls patients for re-draw when recollection of specimen is necessary
Familiarity with sources of information about Laboratory testing procedures/policies for the various areas within the Lab (Surgical Pathology, Histology, Chemistry, Microbiology, Hematology, Blood bank, Coagulation, Urinalysis)
Prepares and mails lab reports to out-of-town physicians
Familiar with the billing processes with regard to the following: o Obtains proper pricing and codes charges for lab tests o Prepares charge badges for posting o Arranges for charge credits on patient accounts when necessary o Financial classes and method of billing
Performs with minimum of errors -works neatly and with accuracy regardless of volume of work
Types Laboratory requisitions when required
Assists Phlebotomist when necessary, i.e. holding children for blood draws, checking specimen requirements, distribution of incoming patient samples and test requisitions to various areas in the Lab as requested
Performs other duties as requested by the Lead CLS/MLT or Lab Manager
Accuracy and efficiency with which all assignments are completed
Shows willingness to assist other Laboratory personnel when requested Independently shows willingness to assist other Laboratory personnel as workload permits