Part-time Lab Assistant in Information Technology System (ITS): BC students only

Bellevue Community College•Bellevue, WA

23d•$17 - $19

About The Position

The Lab Assistant provides customer service by way of technical and facilities support for students and faculty within the lab or classroom environment. This consists of ensuring that the lab facility (or classroom), computing and related equipment, and working areas are in clean, fully usable condition and enable students to work effectively. Technical support extends to troubleshooting general computing or printing issues and providing knowledge support to users of the key applications provided in each lab. In addition to maintaining the lab facility and providing knowledge support, the Lab Assistant enforces posted policies and procedures, such as those relating to use of equipment and maintaining a clean, safe, secure environment in the labs. The Lab Assistant performs additional responsibilities as required. Lab Assistants report to a Lab Lead. Please note: This position is part of an open continuous recruitment, meaning applications are reviewed periodically based on hiring needs. Due to the high volume of applications, response times may vary, and we may not be able to provide updates or feedback to all applicants. Only those selected for interviews will be contacted.

Requirements

Maintain BC student status at the time of hire and while employed.
Excellent communication skills including active listening.
Demonstrated proficiency in typing and grammar.
Thorough understanding of relevant software, computer applications and equipment.
Excellent interpersonal and customer service skills.
Team player and ability to work towards achieving common goals set by the department.
Demonstrated ability to utilize appropriate phone etiquette.
Ability to multitask.

Nice To Haves

Customer service experience
A+ Certification
College courses / Degree in related field

Responsibilities

Ensure proper functioning of computing equipment and adequate supplies in the lab. Report maintenance issues and supply needs to the Lab Lead or Lab Coordinator for follow up.
Ensure a clean, safe, secure work/study environment by checking the lab at the beginning and end of each shift for cleanliness and maintaining room security (doors secure, access controlled).
Deliver computing (hardware) and software technical service and support to students and employees.
Follow defined processes and procedures.
Identifies and escalates priority issues that the Lab Assistant cannot address on his/her own, either by authority or knowledge.
Stay current with system information, changes, and updates. This includes subscribing to, contributing to, and following appropriate groups on Yammer, the college on line forum.
Perform additional tasks as required.

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