L3-Onsite Technical Desktop Support Engineer

Capgemini • Bridgewater, NJ

10h • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationNJ, USATravel25%Job DescriptionRole: Senior On-Site Support (Zero remote) Planned Position We are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices.

Requirements

• Proven experience in team management and digital workspace service delivery.
• Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices.
• Experience with Intune, SCCM, and endpoint management tools.
• 5+ years of experience in desktop support or a similar technical role.
• Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with networking fundamentals and troubleshooting.
• Experience in hardware diagnostics and component-level repairs.

Nice To Haves

• Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred.
• Prior experience in a corporate or enterprise IT environment is a plus.

Responsibilities

• Deliver hands-on support for desktop hardware, software, and peripheral devices.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity.
• Install, configure, and maintain desktop systems, including OS, applications, and security patches.
• Support and maintain RICOH printers, scanners, and conference room equipment.
• Coordinate IMAC (Install, Move, Add, Change) activities with field support teams.
• Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents.
• Collaborate with the Service Desk for shift-left initiatives and escalation handling.
• Provide user training and promote IT best practices.
• Ensure compliance with IT policies, security protocols, and service delivery standards.
• Generate trend analysis and performance reports for continuous improvement.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees