L2 Support Engineer Must Have Technical/Functional Skills MUST 5+ years of experience with L2 support - User Tickets, Service Now Ticketing tool 3+ year experience with C++, Unix/Linux operating systems and commands Proven ability to self-learn other coding and scripting languages to a sufficient level to support the operation, troubleshoot problems and validate fixes. Hands on Experience with ITIL based Operational Support (Incident, problem, Service, Change and Knowledge) Airline Background Airline Messaging Background (Type-A, Type-B, HTH, EDIFACT, MQ, Terminal Traffic Inter-connectivity, Synchronous and Asynchronous messaging concepts) Advanced understanding of IP networking, packet framing, and dynamic routing protocols Excellent collaboration and communication skills Good Analytical and problem-solving skills. SHOULD Knowledge in SecureCRT, Dynatrace., Knowledge of SQL. Experience deploying and supporting monitoring and reporting platforms Knowledge and work on experience in cloud migration (AWS) is a plus Roles & Responsibilities Proven ability to acquire and develop knowledge of new applications/functions/concepts. Proven Ability to Multi-Task, Proven Ability to manage (Track, Follow Up, Organize, Network) at least 10 Tasks simultaneously Proven Ability to Anchor, Lead and coordinate a bridge in response to a Sev1/2/3/4/5 Incident. Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event's resolution. Self-starter with a willingness to learn and the mental acuity to integrate conceptual knowledge and new learnings. Salary Range-$100,000-$130,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.