Next Level Business Services-posted about 1 year ago
Full-time • Mid Level
New York, NY
Professional, Scientific, and Technical Services
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The L2 Network Engineer is responsible for providing high-quality service to clients by proactively identifying and resolving technical incidents and problems. This role involves managing medium to high complexity tickets, conducting advanced tasks, and ensuring compliance with service level agreements (SLAs). The engineer will utilize analytical thinking and technical expertise to achieve client outcomes while mentoring junior team members and optimizing work processes.
