L2 IT Support - On Call

Kforce • Austin, TX

31d

About The Position

Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed.

Requirements

• 3+ years of experience in IT support (Level 2 or advanced helpdesk)
• Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center, and Windows/macOS/iOS/Android support
• Strong troubleshooting skills, ability to work independently, and excellent communication/documentation abilities
• Familiarity with ticketing systems, remote support tools, and identity management

Responsibilities

• Deliver advanced IT support and ensure timely resolution of technical issues
• Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
• Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
• Support Teams, OneDrive, SharePoint, and Exchange Online operations
• Maintain documentation and adhere to security and governance standards
• Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
• Track time accurately and provide regular status updates
• Handle all data with strict confidentiality and compliance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees