L2 Desktop Support
About The Position
Day to day: This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems. work onsite
Requirements
- Enterprise desktop support
- financial/banking experience
- servicenow
- virtual desktop
- 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
- Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed
Nice To Haves
- Previous experience working in ServiceNow (a plus) ticketing system or similar
Responsibilities
- Configure, install, and test hardware components
- Hardware deployment replacements
- Manage hardware and software service-related issues for end-users to prevent escalation
- Work in the ServiceNow Ticketing System
- Provide cross-divisional troubleshooting by updating and maintaining tickets
- Reimage PCs, backing up and restoring user data
- Install and validate correct software versions on devices and confirm functionality
- Utilize Wells utilities to troubleshoot end-user machine functionality
- Document service events accurately in work orders and ticketing systems
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
