L2 Desktop Support Engin...

Tata Consultancy Services • Liberty, NC

160d • $50,000 - $60,000

About The Position

The L2 Desktop Support Engineer position involves providing technical assistance and support for end users, resolving problems related to computer hardware and software. The role requires the ability to work across multiple sites, including traveling as necessary. The engineer will be responsible for installing and troubleshooting desktop and laptop systems, printers, and other peripherals, as well as managing incidents and requests related to end users. The position also includes maintaining a knowledge base, coordinating hardware warranty repairs, and performing inventory management activities.

Requirements

• 5 - 10 years of experience in desktop support.
• Strong understanding and skills in SLA and KPI Management.
• Knowledge of using ServiceNow as the ticketing tool.
• Ability to work after hours and weekends if necessary.
• Physically fit to walk through large areas.

Nice To Haves

• Bachelor's degree in Computer Science.

Responsibilities

• Provide technical assistance and support for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/laptop, printers/scanners, and other peripheral software.
• Troubleshoot operating system issues and connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed.
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities.
• Escalate to 3rd party vendors when necessary.
• Responsible for raising and coordinating problem management issues.
• Provide on-site operational support for remote management and troubleshooting of data center equipment.
• Manage end user related incidents and requests.
• Act as the go-to person for all plant IT related requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree