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The L2 Customer Technical Support Analyst for Food & Beverage POS Level 2 is responsible for delivering post-sales support and solutions to Oracle's customer base, acting as an advocate for customer needs. This role involves resolving both technical and non-technical inquiries, facilitating customer relationships, and providing guidance on various customer issues. The analyst will primarily support Simphony POS systems and Oracle Hospitality Reporting and Analytics, ensuring customer satisfaction and exceeding service expectations.