L2 AVT Tech - Contract to Hire

Peak Systems•Hillsboro, OR

1d•Onsite

About The Position

You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio/Visual support. Description : · Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment. · Daily updates in the database of record, both online and offline. · Acting as point of contact for Level 1 technicians. · Monitoring of online queues to assist customers with break/fix and meeting support requests. · Engaging customers' requests for meeting support. · Updating Extron and AMX firmware for preventative maintenance. · Engage external vendors for RMA replacement. · Escalating large, or out of scope, break/fix issues and workarounds to L3/L4. · Assisting and coordinating L3/L4 with large deployment or renovation projects. · You will have frequent interaction with clients in person and via phone, email and IM. You will be working in a dynamic team and cross training to backfill for peer team members. · We will challenge you with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with continuous hands-on training and experience.

Requirements

2+ years audio/visual experience desired.
Complete knowledge of audio/video signal flow.
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
May be required to travel between sites using personal vehicle/company van.
Must be able to lift up to 35 lbs. solo.
May be required to walk/sit/stand/crawl/kneel for extended periods.
Must have excellent customer service skills and excellent written/verbal communication skills.
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.

Responsibilities

Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment.
Daily updates in the database of record, both online and offline.
Acting as point of contact for Level 1 technicians.
Monitoring of online queues to assist customers with break/fix and meeting support requests.
Engaging customers' requests for meeting support.
Updating Extron and AMX firmware for preventative maintenance.
Engage external vendors for RMA replacement.
Escalating large, or out of scope, break/fix issues and workarounds to L3/L4.
Assisting and coordinating L3/L4 with large deployment or renovation projects.
Frequent interaction with clients in person and via phone, email and IM.
Working in a dynamic team and cross training to backfill for peer team members.
Additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with continuous hands-on training and experience.