L1 Operations Manager II

KPMG•Athens, AL

46d

About The Position

The Operations Manager is responsible for planning, managing, and guiding multiple contracted services for clients, typically generating $2-15M+ in revenue. This role leads a team to deliver excellent service, meet operating and financial goals, and fulfill client objectives and customer needs. Services may include food service, facility support, vending operations, convenience retail operations, transportation, and pantry management. The Operations Manager builds strong client relationships, develops and leads staff, and ensures compliance with company standards and regulatory requirements. With a focus on safety, financial performance, and operational productivity, this leader drives employee and customer satisfaction, manages inventory, and fosters a culture of service and safety.

Requirements

Bachelor's degree in food service, Hospitality, Facilities, Business Management, or related field highly preferred.
Prior management or supervisory experience preferred; 2-4 years in logistics, service industry, contract services, or hospitality environment.
Proven ability to lead through other managers and build strong client relationships.
Experience in creating and managing budgets, financial controls, and analysis.
Strong interpersonal, communication, organization, and time management skills.
Ability to work efficiently and independently, with proficiency in Microsoft Office (Word, PowerPoint, Excel).
Comfortable reading, understanding, and implementing contractual requirements.
Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

Lead and develop a team to provide operational expertise and hands-on management of contracted services.
Plan, schedule, assign, and monitor daily operations to ensure service excellence and compliance with company standards and client agreements.
Build, develop, and lead a management team and staff capable of achieving organizational objectives.
Manage and evaluate employees, promoting growth, efficiency, morale, and teamwork.
Provide ongoing feedback, recognition, and coaching to staff on performance, productivity, safety, and client retention.
Maintain accurate inventory, place orders, and ensure appropriate inventory levels.
Drive profitability and growth of existing clients, maintaining total managed volume.
Develop and implement service improvement and growth strategies based on operational needs and contractual obligations.
Partner with Finance to manage budgets and optimize financial performance.
Ensure compliance with all local, state, and federal regulations, maintaining required records and reports.
Resolve service issues, conduct daily site visits, and follow up on client concerns.
Foster effective communication at all levels of the organization.
Maintain business records, documentation, and administrative standards, including personnel, delivery, invoice, inventory, and client sales records.
Ensure compliance with company safety standards and business conduct policies.