L1 Enterprise Operations Engineer

Koniag Government Services, LLC•Washington, DC

38d

About The Position

Eagle Harbor Solutions, LLC a Koniag Government Services company, is seeking an experienced L1 Enterprise Operations Engineer with a Secret security clearance to support EHS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations. Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers. Perform reboots on physical and use VMware vSphere client to reboot virtual servers. Responsible for manually pinging, testing, and opening problem outages for servers and web sites that are not responding. Able to escalate issues to level 2 LAN Administrators. Use knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve difficult operating problems. Escort and monitor un-cleared workers on site.

Requirements

3-5+ years of experience with IT or computer information systems.
Experience with troubleshooting IT hardware.
Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
Knowledge obf Microsoft Server Operating Systems and VMWare vSphere
Bachelor’s Degree in related-field or equivalent experience.
Secret security clearance

Responsibilities

Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations.
Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers.
Perform reboots on physical and use VMware vSphere client to reboot virtual servers.
Responsible for manually pinging, testing, and opening problem outages for servers and web sites that are not responding.
Able to escalate issues to level 2 LAN Administrators.
Use knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve difficult operating problems.
Escort and monitor un-cleared workers on site.