L1 Digital Operator

NBCUniversal•Stamford, CT

35d•$30 - $33•Onsite

About The Position

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive. The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital Network Operations Center (DNOC).

Requirements

Bachelor’s degree and/or related experience
Minimum of one (1) year of previous industry, database, or related analytic experience
Minimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facility
Excellent computer skills
Excellent written and verbal communication skills
Interested candidate must submit a resume/CV through Company website to be considered
Must be willing to work in Stamford, CT
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Willingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operation

Responsibilities

Monitor the end-to-end distribution of Company digital video assets on NBC OTT Platforms
Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out
Digital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and more
Manually insert SCTE triggers into event-based livestreams
Clearly communicate with production teams to ensure broadcast standard execution of livestreams
Physical checks on endpoint devices and platforms to ensure assets are available as expected
Partner with engineering to monitor traditional and digital signal transmission
Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
Create and maintain strong working relationships with internal and external distribution partners
Scope of work includes VOD, Linear, and Live workflows