L1 Associate Technical Support Specialist
Mad Mobile•Tampa, FL
249d
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About The Position
The L1 Associate Technical Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Technical Support Team Leader Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Success in this role will depend on your ability to deliver excellent service, demonstrate strong problem-solving skills, and collaborate effectively with the team.
