L&H RE Records Management Manager - Hybrid (3 days in the office)

Swiss Re • Fort Wayne, IN

4d • $128,000 - $192,000 • Hybrid

About The Position

Are you passionate about transforming records management processes and driving organizational excellence? Join our team as we revolutionize how Life & Health Reinsurance manages critical information assets. This newly created role offers a unique opportunity to lead regional initiatives while contributing to global program success in an environment where your expertise will directly impact business efficiency and compliance.

This newly created role will drive key elements of L&H Re Records Management and represent L&H in the Group Records Management Enhancement Program. The role combines regional accountability with global program involvement and plays a critical part in embedding the future Records Management Target Operating Model (TOM) within L&H Re.

In this role, you will help transition L&H Re from legacy remediation towards a sustainable, business-integrated Records Management capability.

Requirements

• Prior experience or exposure to Records Management or experience working in insurance or reinsurance on the L&H side.
• Demonstrated ability to quickly grasp complex issues, engage constructively, and develop pragmatic solutions within defined governance frameworks
• Strong capability to translate business requirements into high-level process improvements or system/tool change requests
• Excellent communication skills with the ability to tailor messaging to different stakeholder groups
• Proven experience working across regions, divisions, and functions to develop accepted and sustainable solutions

Nice To Haves

• Experience in project management methodologies and tools
• Background in compliance, information governance, or data management
• Knowledge of regulatory requirements related to records retention

Responsibilities

• Lead remediation efforts for high-priority Records Management issues in the region and as part of the global team, including reducing physical records backlog, reviewing unindexed boxes, and addressing legacy electronic records challenges.
• Serve as a strategic gatekeeper between local business teams, Group Records Management, and CRES to ensure efficient coordination, clear accountability, and optimal resource utilization.
• Conduct detailed analysis of physical and electronic records data, document issues, and track remediation and quality improvement initiatives with precision.
• Drive knowledge sharing within L&H Re and across Group Records Management, ensuring valuable insights are incorporated into future TOM design and improvements.
• Implement and champion the future Records Management TOM within L&H Re, fully aligned with the Group TOM, acting as a strong advocate across the business.
• Take ownership of regional Records Management leadership, ensuring quality assurance activities and clear execution of local mandates.
• Assess regional requirements, connect with local stakeholders, and promote adherence to DRM processes and guidelines.
• Support integration of Group deliverables into regional business processes and ensure local adoption and operationalization.
• Contribute strategically to planning, issue triage, risk identification, and structured execution across remediation and governance topics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed