KYC Quality Assurance Data Analytics Team Manager

JPMorgan Chase-posted 3 months ago

Manager

Columbus, OH

Credit Intermediation and Related Activities

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As a KYC Quality Assurance Data Insights and Technology Manager within KYC Operations, you will play a pivotal role in shaping operations, optimizing processes, and collaborating with cross-functional teams to deliver exceptional results. You will possess a unique blend of team management, technical expertise, and innovative thinking to implement improvements in data analysis, reporting, and technology solutions.

Guide, support and mentor a team of skilled professionals, whilst fostering a culture of excellence
Develop and implement strategies to enhance data analysis, reporting, and quality assurance processes to meet regulatory standards and internal objectives
Utilize advanced data analysis techniques to derive actionable insights, identify trends, and provide recommendations for process improvements
Nurture creativity and innovation within the KYC Quality Assurance function, identifying opportunities for automation, digitization, and the integration of cutting-edge technologies
Lead the governance forum related to AI/LLM use cases across the broader organization
Act as a product owner, collaborating with external vendors and technology teams to define requirements, oversee development, and ensure timely delivery of technology solutions
Conduct regular internal and external meetings to track progress on projects and strategic initiatives, resolve issues, and facilitate effective communication and adoption between cross-functional teams
Develop and maintain comprehensive documentation of processes, procedures, controls and technologies to ensure consistency and facilitate knowledge transfer
Collaborate closely with Compliance, Risk, Operations, and IT departments to align KYC strategic initiatives with broader organizational goals
Develop and monitor key performance indicators (KPIs) and key risk indicators (KRIs) to evaluate the effectiveness of KYC processes and initiatives, proactively identifying areas for improvement
Provide strategic insights to senior management, contributing to the overall business strategy and decision-making process

Extensive experience in a management role within KYC, Compliance, Data Management, or a related function
Excellent understanding of reporting and data analysis methodologies, with the ability to interpret complex data sets and derive meaningful insights
Demonstrated experience as a product owner, with a track record of successful collaboration with external vendors and technology teams
Proficiency in Agile methodologies and experience conducting scrum meetings
Creative and innovative mindset, with a passion for identifying and implementing technological advancements to improve operational efficiency
Project management skills, with the ability to prioritize tasks, analyze and problem solve whilst managing multiple initiatives, meet deadlines and influence stakeholders
In-depth knowledge of KYC regulations, AML (Anti-Money Laundering) procedures, and industry best practices

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