KYC Operations Lead Analyst

Citi-posted 4 months ago
$140,000 - $160,400/Yr
Full-time • Mid Level
New York, NY
5,001-10,000 employees
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Citibank, N.A. seeks a KYC Operations Lead Analyst for its New York, NY location (100% remote work permitted). The role involves guiding workstreams and policy projects across two Citi product groups, Cards and Retail Bank, to close execution gaps related to AML KYC (Know Your Client) policies. The analyst will track all identified issues and collaborate with Business Risk, Compliance, Operations, and Technology to actively identify new KYC policy gaps for both the Cards and Retail Bank business. The position requires an in-depth understanding of the CIP program and the ability to drive policy discussions to identify and remediate any gaps. The analyst will also manage exception reporting and remediation of policy exceptions for U.S. Card and Retail Bank businesses, create documentation to support the KYC Simplification Program, and facilitate communication and resolution processes across various teams.

  • Guide workstreams and policy projects across Cards and Retail Bank to close execution gaps related to AML KYC policies.
  • Track identified issues and work with Business Risk, Compliance, Operations, and Technology to identify new KYC policy gaps.
  • Manage and execute MRAs ensuring compliance with government banking regulations.
  • Drive policy discussions to identify and remediate gaps in the CIP program.
  • Understand the AML screening process across Retail, Wealth, and Credit Cards.
  • Evaluate and lead conversations with different partners across the bank regarding controls and monitoring processes.
  • Ensure data integrity and reliability across acquisition systems and AML systems.
  • Organize management of exception reporting and remediation of policy exceptions.
  • Create documentation for the KYC Simplification Program and update the Integrated Project Plan.
  • Facilitate communication, escalation, and resolution processes through standardized routines.
  • Conduct gap and root-cause analysis exercises and create action plans for resolution.
  • Develop project schedules and work plans for AML KYC policy projects.
  • Coordinate execution of KYC policy related Corrective Action Plans (CAP).
  • Collaborate with Audit and Controls team to provide SME support.
  • Act as a Subject Matter Expert (SME) for AML KYC policies.
  • Provide project updates to stakeholders about strategy and progress.
  • Organize governance meetings to manage FinCEN CDD rule execution.
  • Monitor policy implementation assessment for KYC policies.
  • Bachelor’s degree, or foreign equivalent, in Industrial Engineering, Systems Engineering, or a related field.
  • Eight (8) years of experience in the job offered or in a related occupation.
  • Experience creating business Requirements Specification Documents (RSDs) for system Change Requests (CRs) and Cross Program Improvements (CPIs).
  • Experience assisting with budgeting, forecasting, project plan development, management, and monitoring.
  • Experience creating use case diagrams aligned with UML methodology and developing business process flow diagrams using Bizagi or MS Visio.
  • Experience reviewing existing business process models and flows of data to create logical solutions.
  • Experience ensuring compliance with corporate SDLC policies and maintaining Requirement Traceability Matrix (RTM).
  • Ability to articulate observations, findings, risks, and constraints to various stakeholders.
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages including vacation, sick leave, and paid holidays
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