The KYC/Onboarding Team Lead is responsible for overseeing the end-to-end customer onboarding and identity verification function for CoinFlip’s products and services, including kiosks and Order Desk. This role ensures that all Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are executed in compliance with applicable laws, regulations, and internal policies while maintaining a positive and efficient customer experience. The candidate will protect CoinFlip from financial crime risks while supporting its growth strategy through streamlined customer onboarding. The Team Lead manages and develops a team of onboarding specialists, provides guidance on complex and high-risk cases, and serves as the escalation point for operational and compliance-related issues. The position requires close collaboration with Compliance, Legal, Product/Development, Customer Support, and Account Manager teams to align onboarding procedures with organizational objectives and regulatory requirements. Additionally, the Team Lead is accountable for operational performance metrics, continuous process improvements, and the effective use of KYC technologies and vendor solutions.