KYC Analyst III - Retail Outreach Support

TD Bank•Jacksonville, FL

32d•$28 - $43•Onsite

About The Position

The KYC Analyst III provides a range of analytical, research and assessment support to the development of and enhancements to, the enterprise's KYC programs and processes. This role may interact with key stakeholders and third-party service providers to deliver KYC programs that satisfy regulatory requirements. This role focuses on complex customers or high visibility cases, is expected to provide a modicum of subject matter expertise. This role performs quality control on the work product as needed.

Requirements

Undergraduate Degree or equivalent professional work experience
2+ direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners. (or)
6+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML. (or)
Or for an internal candidate proven track record of excellence through metrics or manager discretion

Nice To Haves

Deep KYC/AML background and Internal Systems experience
Mastery of RFI Request for Information creation and tracking
Cross Functional Collaboration Skills
Analytical and Critical Thinking Capabilities
Ability to Translate Complex Data into Clear Documentation
RFI Interpretation & Reporting Skills
Strong oral & written communication skills; ability to ARTICULATE complex scenarios into simple business language
Very detailed and strong organizational skills are paramount for success in this role

Responsibilities

Perform more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids
Ensures that work products are fit for purpose and audit / regulator ready
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
Experienced professional role providing specialized guidance/ assistance/support to functions/GAML teams
Independently performs activities from end to end
Requires advanced understanding of a range of product and services, processes, procedures, systems, and concepts within their own area of specialty and integration points with related areas
Manages ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues
Interprets and administers policies, adopts, and implements business process improvements
Guided by practices, procedures, and operating plans, makes process and capacity management decisions to ensure ongoing operations
Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
Maintains KYC files, data, and documents in a manner consistent with the KYC Policies and Standards in line with Service Level Agreements
Performs reviews of customers as appropriate throughout the customer's lifecycle with TD
Ensures that such records, data, and reviews are prepared for review by auditors and regulators
Provides KYC research, evaluation, operational, reporting and/or analytical support in operational processes, in a timely manner
Assists in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders as required
Immediately escalates any potential issues or concerns to management for further action to
Analyzes data and draw conclusions to meet program health reporting requirements
Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify KYC Ops- related gaps, issues and enhancements
Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate
Coordinates tracking and reporting of KYC Ops function initiatives and programs on timely matter as required
Assists in reviewing and updating higher risk customer information
Prioritizes and manages own workload to meet KYC Ops requirements for service and productivity and within TD's risk appetite
Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate
Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite
Adheres to internal policies/procedures and applicable regulatory guidelines
Coordinates with other FCRM partners and compliance partners to ensure consistence in the application of AML
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive, and equitable environment that supports a diverse workforce
Acts as a brand champion for your function and the bank, both internally and/or externally
Grows knowledge of the business, related tools and techniques

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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