KTC Account Specialist

Johnston Community School District-posted 2 days ago

Part-time

Onsite • Johnston, IA

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Position Summary: To assist with the smooth and efficient operation of the Kids Connection (KTC) program, with primary responibilites related to managing accounts that participate in financial assistance programs and following up on delinquent accounts.

Assist the Childcare Manager in carrying out day-to-day operations necessary for the smooth and efficient functioning of the Kids Connection program, including duties related to managing all aspects of students/families participating in financial assistance programs
Be knowledgeable of and follow all Iowa Department of Health and Human Services (HHS) policies and procedures related to Kids Connection licensing and the HHS Child Care Assistance Program
Manage all aspects of financial assistance programs utilized by the Kids Connection program, including the HHS Child Care Assistance Programs, assistance available through the United States military and Veterans Affairs, self-provided financial assistance, and others that may become available
Identify delinquent accounts and work with parents and staff to bring accounts back in to good standing in a proactive, timely, and professional manner
Exercise a high level of organization and attention to detail
Generate weekly reports to identify issues and assess fees as needed
Communicate effectively with parents and staff
Research, gather, and organize pertinent data as needed
Maintain accurate records as needed
Successfully, efficiently, and accurately process transactions and maintain student records via provided registration software (Eleyo)
Communicate accurate information to KTC parents, staff, and school district personel as needed
Assist KTC Specialist as needed
Exercise strong customer service and public relation skills
Maintain a high level of confidentiality
Demonstrate competence in computers and operation of office equipment
Take initiative to learn new systems, softwares, and/or processes as required
Answer office telephone and emails and respond appropriately
Greet and assist visitors and prospective participants in a friendly and professional manner
Relate well with children, understanding their developmental needs
Contribute to creating a positive work environment by being engaged and serving as a positive role model and representative of the department/district
Maintain positive relationships and effective communication/collaboration with co-workers, parents, community members and participants of all ages
Demonstrate initiative and ability to follow direction with minimal supervision
Maintain confidentiality, demonstrate integrity and be respectful of others
Be a life-long learner, taking advantage of professional growth opportunities
Handle multiple tasks as assigned and complete work in a timely manner
Follow and enforce district/department/program policies and procedures
Display dependability by being on-time and present during scheduled work, being accountable for work productivity and actions
Communicate effectively both in writing and orally through clear speaking and listening skills
Possess appropriate levels of enthusiasm, sense of humor, patience
Control work environment as needed to ensure quality program implementation
Focus on the environment, anticipating and understanding protocol in regards to safety of participants
Provide instruction/leadership/management of program implementation related to specific job responsibilities
Perform light to moderate manual labor to assist with implementation of program
Demonstrate ability to grasp and adjust to new and changing situations
Arrive on time, ready to work and works consistently until the end of schedule
Performs other duties as assigned by immediate supervisor or higher level leadership

High school graduate with some post-secondary training/education preferred
Two years of related experience preferred

Iowa Public Employees Retirement System (IPERS)
Employee assistance program
Paid leave and holidays
Tuition reimbursement

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