Kronos Product Analyst Mid Level

Cerecore-posted 3 months ago
Mid Level
Nashville, TN
Professional, Scientific, and Technical Services
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CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services. The Senior Product Analyst will create the design, documentation, product configurations, customization and support of software related to the Kronos Time and Attendance system. The Sr. Product analyst will be responsible for partnering with developers, solution architect, and operations on strategic programs, projects, and activities to support the technology roadmap. The analyst should have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities.

  • Lead troubleshooting activities and respond to system issues, when necessary.
  • Supports the implementation of projects and release work, including pilot training and initial field communication.
  • Create and maintain strong relationships with internal team(s) and operations.
  • Engage with external teams to identify/resolve issues.
  • Monitors business, market, and technology trends to build product strategy and proactively propose new solutions.
  • Contributes to translating business requirements into actionable products and technical requirements.
  • Continuously monitors and evaluates product performance and proactively champions product improvements.
  • Guides the product analyst team to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability).
  • Proactively identifies and resolves blockers to achieve business objectives for their products, including technical and resourcing challenges.
  • Ensures alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security).
  • Increases adoption and consumption of product capabilities.
  • Manages investment decision making and finances for the product, taking a return-on-investment approach to increasing the value while minimizing product costs.
  • Serves as product lead for multiple, related products.
  • Evaluates all proposed new technology for departmental use and organizational fit.
  • Works closely with business partners, other developers, project managers, business analysts, and QA engineers.
  • Assists their leadership and other designees in developing a catalog of service offerings along with associated costs.
  • Leads the product lifecycle through inception, elaboration, development, testing, and implementation.
  • Ensures staff are providing advanced troubleshooting, user support, and working with end users at all levels of the organization.
  • Defines, tracks, and communicates relevant KPIs for their products to measure performance and contribution to business goals and strategy.
  • Identifies and helps implement process additions/changes/deletions that augment the technology adoption.
  • Conducts training sessions and/or ensures relevant training is performed as necessary to help ensure high levels of technology adoption.
  • Identifies and acquires technologies, along with all supporting managerial tasks (e.g.- contract management, requisitioning, invoice payments).
  • Other duties as assigned.
  • Bachelor's degree preferred.
  • 3 or more years of relevant work experience.
  • Growth mindset and a willingness to learn new skills, technologies, and frameworks.
  • Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
  • Ability to identify, prioritize, and balance multiple stakeholder priorities.
  • Strong project management skills to manage multiple projects and deadlines simultaneously.
  • Experience determining and overseeing application development initiatives and estimating resource requirements.
  • Excellent problem solving and analytical skills, including experience leveraging data to assist with decision making and independently resolve software engineering problems.
  • Expertise in strategic thinking and strong business acumen.
  • Strong experience in understanding business partner and client needs.
  • Demonstrated success in defining and building products.
  • Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
  • Understanding of agile methodology and software development lifecycles.
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