Korean Speaking Customer Service Rep

New Leaf Staffing • Pasadena, CA

408d • $45,760 - $52,000

About The Position

The Customer Service Representative position at New Leaf Staffing, Inc. is focused on providing bilingual support in Korean to customers in a healthcare setting. The role involves handling incoming calls, documenting communications, and resolving service issues while adhering to HIPAA guidelines. This position is essential for ensuring customer satisfaction and effective communication between beneficiaries, providers, and various departments within the organization.

Requirements

• High school graduate or equivalent.
• 1 year call center/customer service experience in a healthcare setting.
• Excellent phone etiquette/skills.
• Bilingual in Korean.
• Knowledge of medical terminology.
• Ability to multitask and problem solve in a fast-paced work environment.

Responsibilities

• Document all communications involving beneficiary and provider contacts.
• Answer incoming calls from customers, including members, providers, health plans, insurance brokers, and hospitals, in accordance with HIPAA guidelines.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in the computer system.
• Advise management on issues and opportunities regarding workflows.
• Coordinate complete resolution of service issues by interfacing with other departments including Eligibility, Benefits, Claims, and any other departments internally.
• Learn required measures of health information regulations.
• Develop an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED