Korean Bilingual Operation Coordinator

BTI Solutions•Duluth, GA

19h

About The Position

Why work with us? Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate – measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions’ largest source of new clients. Google Review 4.4, Facebook Review 4.8 Korean Bilingual Operation Coordinator Responsibilities: 1. Management Reporting & Leadership Support Prepare reports and performance summaries for management review Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives Assist in sales performance tracking, revenue analysis, and business reporting 2. Customer Response & Pricing Quotation Respond promptly to customer inquiries and service requests Prepare freight rate quotations and pricing proposals Support rate negotiations and contract-related documentation 3. Inside Sales & Customer Account Management Conduct inside sales activities for existing and potential customers Manage and update CRM systems and sales databases Track sales pipeline progress and follow up on leads and opportunities 4. Customer Complaint Handling & Internal Job Support Follow up on customer complaints and coordinate resolutions Communicate with relevant departments to ensure timely issue resolution Support internal operational tasks related to sales orders and shipments 5. Cross-Functional Coordination (Sales & Operations) Coordinate communication between Sales and Operations teams Collaborate with Pricing, Legal, and Finance teams on business cases and contracts Support cross-departmental projects and new business implementation 6. Sales Materials & P&L Analysis Assist in preparing sales materials, proposals, presentations, and reports Conduct P&L simulations and profitability analysis using Excel Support pricing strategy evaluation and margin analysis 7. Market Research & Business Development Support Conduct market research to identify potential clients and industry trends Support partnership development and new business opportunities Assist in organizing client meetings and business development activities 8. Administrative & Process Improvement Support Provide daily administrative and operational support to Sales and Operations teams Contribute to improving internal workflows and productivity Support initiatives to enhance customer satisfaction and service efficiency

Requirements

Entry level or less than 3 years of logistics operation or sales support or business development support experience
Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
Excellent written and oral skills (English/Korean) required
Strong organizational and multitasking skills
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of logistics industry

Nice To Haves

CRM experience (e.g., Salesforce) is a plus.

Responsibilities

Prepare reports and performance summaries for management review
Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
Assist in sales performance tracking, revenue analysis, and business reporting
Respond promptly to customer inquiries and service requests
Prepare freight rate quotations and pricing proposals
Support rate negotiations and contract-related documentation
Conduct inside sales activities for existing and potential customers
Manage and update CRM systems and sales databases
Track sales pipeline progress and follow up on leads and opportunities
Follow up on customer complaints and coordinate resolutions
Communicate with relevant departments to ensure timely issue resolution
Support internal operational tasks related to sales orders and shipments
Coordinate communication between Sales and Operations teams
Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
Support cross-departmental projects and new business implementation
Assist in preparing sales materials, proposals, presentations, and reports
Conduct P&L simulations and profitability analysis using Excel
Support pricing strategy evaluation and margin analysis
Conduct market research to identify potential clients and industry trends
Support partnership development and new business opportunities
Assist in organizing client meetings and business development activities
Provide daily administrative and operational support to Sales and Operations teams
Contribute to improving internal workflows and productivity
Support initiatives to enhance customer satisfaction and service efficiency