Data Scientist

Capgemini • Atlanta, GA

1d

About The Position

The Kore.AI Engineer is responsible for designing, developing, and deploying enterprise-grade conversational AI solutions using the Kore.ai platform. This role focuses on building virtual assistants, chatbots, and voice bots that integrate with enterprise systems, contact center platforms, and backend services. The engineer works closely with business stakeholders, architects, and platform teams to deliver scalable, secure, and high-performing conversational experiences.

Requirements

• Hands-on experience developing solutions on the Kore.ai platform.
• Strong understanding of conversational AI concepts (intents, entities, dialog management, NLU).
• Experience integrating bots with REST APIs and backend services.
• Proficiency in JavaScript and/or Node.js for custom logic and webhook development.
• Experience with chatbot and/or voice bot development in enterprise environments.
• Understanding of cloud environments (AWS/Azure/GCP) and deployment concepts.
• Strong debugging, problem-solving, and communication skills.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Typically 3-8+ years of overall IT experience with 2+ years hands-on Kore.ai development, depending on role seniority.

Nice To Haves

• Familiarity with contact center platforms (e.g., NICE, Genesys) or IVR flows is highly desirable.
• Kore.ai Basic or Advanced Certification.
• Experience with DevOps tools (Docker, Jenkins, CI/CD pipelines).
• Exposure to analytics and reporting for conversational platforms.
• Experience with multi-language bots and enterprise-scale deployments.
• Knowledge of security, compliance, and data privacy considerations in conversational systems.

Responsibilities

• Design, develop, and deploy conversational bots using the Kore.ai platform for chat and voice-based use cases.
• Build and manage intents, utterances, entities, dialog flows, and conversation logic.
• Implement NLP/NLU configurations, context handling, and error/fallback strategies.
• Integrate bots with enterprise backend systems using REST APIs, webhooks, and middleware.
• Develop and configure digital forms, data tables, and bot workflows within Kore.ai.
• Support IVR and contact center integrations (e.g., NICE, Genesys, telephony platforms) where applicable.
• Implement authentication, authorization, and secure data exchange patterns.
• Perform bot testing, tuning, and optimization to improve accuracy, containment, and user experience.
• Monitor bot performance and usage metrics; support enhancements and production issues.
• Collaborate with UX, AI architects, and business teams to translate requirements into conversational designs.
• Document bot designs, integrations, and operational procedures.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees