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The KOI Outpatient Services Coordinator is responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork using a top-rated, customer service focus at all times. This role functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed. The coordinator may enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas. They ensure patient demographics and insurance information is maintained in appropriate scheduling systems and communicate basic financial policies pertaining to insurance coverage, collecting copays, deductibles, and self-pay payments. The coordinator also obtains referrals and pre-authorizations as required and processes charges, generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership. Regular and predictable attendance is an essential job function, and the coordinator must be competent to meet age-specific needs of the unit assigned.