Kofax Administrator (Remote)

SYSCOM • Baltimore, MD

22d • Remote

About The Position

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction. SYSCOM is seeking an experienced Kofax Administrator to manage, configure, and support Kofax document capture and automation platforms (Kofax Capture, KTM). This role combines system administration, application support, workflow optimization, and security management. The ideal candidate will have 7+ years of Kofax Administration experience (10+ preferred) and be a strong communicator, flexible team player, and self-starter who can operate effectively in a remote environment. Work location: Remote

Requirements

• Seven (7) years’ experience with Kofax Capture & KTM
• Windows Server administration
• Three (3) years of SQL Server experience
• Three (3) years’ experience with scripting (VBScript, C#, .NET concepts)
• Five (5) years of OCR/ICR and document management systems experience
• Strong troubleshooting, analytical, and communication skills
• Experience working with business users and developers
• Familiarity with change management processes
• Bachelors degree in Computer Science, Engineering, MIS or related field

Nice To Haves

• Kofax TotalAgility and/or Kofax RPA
• RPA bot management, scheduling, and monitoring
• Experience optimizing automation workflows and supporting AI/ML-based document processing

Responsibilities

• System Administration & Support: Install, configure, and maintain Kofax environments (Dev/Test/Prod); Monitor system performance, capacity, and availability; Perform upgrades, patching, backups, and disaster recovery
• Workflow & Configuration: Configure capture workflows, batch classes, queues, and job profiles; Maintain KTM projects (OCR, classification, extraction rules); Optimize recognition accuracy and processing efficiency
• User & Security Management: Manage users, roles, and permissions; Enforce security policies and integrate with Active Directory; Ensure compliance with organizational and regulatory standards
• Troubleshooting & Operations: Monitor logs, queues, and batch processing; Troubleshoot workflow failures, OCR issues, and performance bottlenecks; Provide Tier 2/3 support and coordinate vendor escalations
• Integration & Data Management: Support integrations with ERP (SAP, Oracle, Dynamics), ECM (SharePoint, FileNet, OnBase), and databases/web services; Maintain export connectors and ensure data accuracy across systems
• Change & Documentation: Promote configurations across environments and support releases; Maintain documentation, SOPs, and runbooks; Support audits and ensure traceability and compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees