Knowledgebase Specialist Intern

Ensora Health

11h

About The Position

The Knowledgebase Specialist Intern will play a key role in enhancing Ensora’s customer‑facing Knowledge Hub by improving content quality, usability, and overall customer experience. This 10‑week, full‑time internship offers hands‑on exposure to technical documentation, large‑scale content management, and AI‑enabled documentation tools. You’ll collaborate closely with the Customer Education team and cross‑functional partners to update articles, support AI indexing workflows, and help drive improvements that elevate customer satisfaction. Must be a current college student in undergrad (junior or senior) or grad school.

Requirements

• Currently pursuing a Bachelor’s degree in Technical Writing, Communications, Artificial Intelligence, or a related field.
• Juniors and Seniors preferred.
• Strong attention to detail and an interest in clear, structured, user‑friendly communication.
• Comfort working with written content, documentation tools, and basic technology workflows.
• Curiosity about how AI can enhance documentation processes and customer experience.
• Ability to complete repetitive or detail‑oriented tasks reliably and accurately.
• Strong collaboration skills and openness to feedback and learning.
• No prior professional technical writing experience required.

Responsibilities

• Update and improve customer‑facing knowledge base articles to ensure clarity, accuracy, and ease of use.
• Support content quality efforts across a large knowledge base (5,200+ articles) by identifying gaps and areas for enhancement.
• Assist with preparing and indexing content into an AI‑enabled tool, including manual content entry when needed.
• Contribute to initiatives aimed at increasing Knowledge Hub CSAT and content performance.
• Follow established documentation standards to ensure consistency in tone, structure, and formatting.
• Collaborate with Customer Education and cross‑functional partners to understand priorities and content needs.
• Help track and organize updates, improvements, and AI indexing progress.
• Participate in team meetings and share ideas to improve content workflows and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern