Knowledge Strategist

Heritage Family Credit Union • Rutland, VT

6d • $49,089 - $61,361

About The Position

A detail-driven, organized professional who thrives on capturing, structuring, and sharing knowledge to help teams work smarter and more efficiently. A strong communicator and collaborator who enjoys partnering with leaders, mentoring others, and fostering a culture of continuous improvement. A strategic thinker with experience (or strong interest) in knowledge management, internal communications, process improvement, and project coordination, preferably within a financial institution. Designing, managing, and continuously improving Heritage Family Credit Union’s knowledge management program, including system administration, governance, and staff training. Leading internal communications efforts by overseeing the intranet, internal newsletter, and organization-wide messaging to drive clarity and engagement. Supporting organizational excellence initiatives by co-chairing the Process Improvement Committee, mentoring process owners, identifying knowledge gaps, and coordinating improvement projects. Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Requirements

• High School Diploma Required.
• Associate’s degree in business administration, Information Management, or related field required. Bachelor degree preferred.
• Extremely conscientious, excellent with detail, and has ability to be multi-tasked to coordinate and prioritize the workday efficiently while maintaining a consistent level of high-quality work.
• Comfortable working under pressure, self-motivated and able to work in a team environment.
• Knowledge Management Skills: Demonstrates expertise in designing and executing comprehensive knowledge management strategies, processes, and systems to effectively capture, organize, and disseminate critical organizational information.
• Process Improvement Skills: Understanding process improvement methodologies such as Lean, Six Sigma, and Lean Six Sigma. Experience in analyzing existing processes, identifying areas for improvement, and implementing process enhancements to optimize efficiency and effectiveness.
• Collaboration and Communication: Excellent verbal and written skills, with the ability to work independently and effectively with cross-functional teams. Ability to articulate complex concepts clearly and foster a culture of knowledge sharing and continuous improvement.
• Problem-Solving Abilities: Demonstrated proficiency in identifying underlying causes of knowledge gaps and process inefficiencies, formulating innovative solutions, and leading implementation initiatives to resolve such issues. Skilled in conducting root cause analysis, process mapping, and creating strategic action plans.
• Attention to Detail: High attention to detail with a focus on ensuring the accuracy, completeness, and quality of knowledge assets and process documentation. Ability to maintain documentation standards, review content for consistency and relevance, and adhere to organizational policies and knowledge assets.
• Commitment to ongoing learning and development in knowledge management and process improvement. Willingness to stay current with trends, technologies, and best practices in communications and optimization.

Nice To Haves

• Strong financial institutional knowledge preferred. Experience implementing knowledge management initiatives, including knowledge capture, storage, and dissemination is a plus.
• Content creation and advanced SharePoint and OneDrive skills are strongly preferred.
• An understanding of process improvement methodologies, and experience in analyzing and optimizing business processes is a plus.
• Knowledge of project management best practices and methodologies (e.g., PMBOK, Agile) is a plus.

Responsibilities

• Designs and carries out knowledge management strategies to consistently capture, organize, and share institutional information efficiently.
• Ensures adherence to knowledge management governance by making sure procedures are regularly documented, reviewed, updated, and improved.
• Works with department heads through the Process Improvement Committee to pinpoint knowledge gaps and partners with stakeholders to create solutions.
• Acts as a System Admin to the Knowledge Management System (The Library), handling user permissions, publishing knowledge assets, utilizing usage reports, and keeping taxonomy and metadata accurate.
• Delivers training and support to staff on effective knowledge management practices.
• Oversee and maintain HFCU’s intranet (Hi) and internal newsletter (Fact Friday) to support consistent and targeted messaging.
• Designs and implements plans for internal communications, facilitating the clear delivery of updates, expanding employee knowledge, and boosting engagement across the organization.
• Continually seek new methods to strengthen and encourage productive internal communication.
• Co-Chairs the Process Improvement Committee which includes evaluating, categorizing, and prioritizing Employee Ideas, and monitoring the process improvement portfolio.
• Mentors Process Owners in the planning and execution of process improvement initiatives including conducting root cause analysis.
• Coordinate project activities, resources, and stakeholders to ensure smooth execution.
• Responsible for predictable and reliable attendance.

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree