Knowledge Optimization Analyst
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About The Position
As a Knowledge Management Analyst within the Contact Center, you will be an individual contributor responsible for creating, organizing, and sharing company information within the Knowledge Base platform. You will collaborate with cross-functional teams to ensure accurate, customer-centric information flow. This hands-on role involves supporting AI tool implementation to enhance article understanding and improve customer resolutions. The ideal candidate thrives in a dynamic environment, eager to shape and evolve the role, and is curious about exploring new solutions and technology. You will play a tactical part in reimagining our knowledge base and contribute to redefining and building our knowledge management practices.
