Knowledge Manager (Hybrid- Annapolis, MD)

Fairwinds Technologies, L

3h•$122,000 - $157,000•Hybrid

About The Position

The C-UAS Knowledge Manager builds and leads the end‑to‑end knowledge ecosystem that enables the DHS Counter‑UAS (C‑UAS) program to learn fast, decide fast, and field safely. You will design the taxonomy, governance, and workflows that keep engineering artifacts, RMF/security evidence, T&E data products, deployment SOPs, lessons learned, and helpdesk playbooks organized, findable, and current. This role will integrate people, process, and platforms, ensuring every team—from engineering and test to deployment, ops, and leadership—has the right information at the right time.

Requirements

Must be a U.S citizen with an ACTIVE security clearance of at least the SECRET level.
Bachelor’s degree in Information Science, Technical Communication, Systems Engineering, or related field.
10+ years of KM/technical documentation experience, including 3+ years owning enterprise‑level KM programs or portals for complex technical systems.
Demonstrated expertise designing taxonomies/metadata, content governance, and workflow automation for content at scale.
Hands‑on experience with SharePoint, managed permissions, macros/web parts, templates, and space governance.
Strong track record enabling AAR/Lessons Learned programs and converting them into SOP/training updates and measurable performance improvements.
Exceptional writing and editing skills; ability to translate complex engineering and TTPs into clear, concise knowledge assets.
Proven ability to manage security and records constraints (permissions, redactions, retention) while preserving usability and speed.

Responsibilities

Develop and maintain the Knowledge Management Plan.
Establish content governance and define a single source of truth for authoritative documents.
Design information architecture—taxonomies, controlled vocabularies, metadata schemas, and tagging standards—that support rapid search/retrieval and cross functional reuse.
Stand up end to end content lifecycles for technical manuals, playbooks, and training aligned job aids.
Implement knowledge article templates and enforce quality criteria.
Build and maintain a structured Evidence Library to house verification/validation results, ATO/continuous monitoring evidence, configuration baselines, and acceptance artifacts.
Own the collaboration stack configuring spaces, permissions, and page layouts to align with security and usability.
Deploy enterprise search & knowledge graph features and implement content analytics dashboards.
Integrate KM with issue/ticketing systems to convert solved incidents into reusable, reviewed knowledge.
Facilitate AAR/Lessons Learned cycles across DT/OT, deployments, and live fly events; curate findings into actionable SOP improvements and training updates.
Implement document control, versioning, and retention schedules; ensure that sensitive content follows least privilege access and is properly labeled and watermarked.
Coordinate with Cyber/RMF and Quality to ensure evidence, waivers, checklists, and audits are traceable and audit ready.
Align knowledge assets with configuration management baselines so procedures match the released software/hardware versions in the field.
Deliver KM onboarding and just in time micro training for contributors, reviewers, and consumers; publish playbooks.
Build role based learning paths that link directly from training to authoritative knowledge articles and artifacts.
Run knowledge campaigns to sustain contribution quality and culture.