Knowledge Manager - Remote

Jobgether • Lowell, MA

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Knowledge Manager - REMOTE. The main objective of this role is to lead a team that supports and enhances application platforms, ensuring reliable, scalable, maintainable, and highly available application services for the business. As the Knowledge Manager, you will play a pivotal role in shaping how internal teams and clients understand our platform, by developing, organizing, and optimizing product support content. This position is ideal for an individual who thrives on simplifying complex ideas and enjoys collaborative work across global teams. You will have a direct impact on improving user efficiency and confidence in navigating our services.

Requirements

• 3–5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
• Experience in developing user-focused support or product documentation.
• Proficiency with CMS platforms, documentation tools, and analytics dashboards.
• Hands-on experience using Zendesk for publishing and managing support content.
• Familiarity with HTML, Markdown, SQL, and basic technical formatting.
• Bachelor’s degree in marketing, communications, advertising, or related field.

Responsibilities

• Create clear and helpful product documentation including how-to guides, FAQs, and release notes.
• Translate technical information into accessible content for both technical and non-technical audiences.
• Collaborate with product, engineering, and marketing partners to reflect product enhancements in content.
• Maintain content standards ensuring accuracy, clarity, and consistency aligned with our brand voice.
• Conduct content reviews and make ongoing updates to keep materials relevant and accurate.
• Manage documentation workflows and editorial calendars to support release cycles.
• Optimize content for discoverability through structured categories, tags, and metadata.
• Utilize documentation and CMS tools to maintain efficient publishing workflows and version control.
• Monitor performance and feedback to identify opportunities for user experience improvement.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k plan.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level