Knowledge Manager - Americas
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About The Position
As a Knowledge Manager, you’ll be responsible for transforming how our customers and internal teams access the knowledge they need to succeed. Your primary focus will be designing customer-facing workflows based on our robust knowledge base and best-practices that drive effective self-service for our customers. Additionally, you will be optimizing and maintaining a robust internal knowledge base to support efficient workflows. Our Knowledge Management Team owns the systems and processes that power our documentation — from internal support enablement materials to customer-facing Help Center articles — and ensure they scale with us as Ashby grows. You’ll sit within our Support org, working cross-functionally with Customer Success, Product, Engineering, and Marketing to align documentation efforts with product evolution and business priorities. Your mission: reduce friction and increase self-sufficiency. Whether that’s helping a teammate find a nuanced product answer internally, or enabling a customer to resolve an issue on their own, you’ll play a key role in empowering everyone who interacts with Ashby’s support resources.
