Knowledge Management Support Tool Technician

DecisionPoint | Cortek

1d • Onsite

About The Position

DecisionPoint seeks a Knowledge Management Support Tool (KMST) Technician to provide onsite operational and technical support for a custom enterprise knowledge management platform supporting mission operations across multiple directorates.
The KMST Technician ensures system availability, data integrity, and user accessibility by performing day-to-day administration, maintenance, and troubleshooting. This role supports collaborative information sharing, document control, and data governance across a secure IT enterprise.
This position is onsite in Huntsville, Alabama and requires an active Secret clearance.
Please Note: This requisition is contingent upon contract award.

Requirements

• Active Secret clearance required.
• Bachelor’s degree in Information Systems, Computer Science, Knowledge Management, or a related technical field.
• Minimum five (5) years of experience supporting enterprise knowledge management or collaboration platforms.
• Experience with user administration, configuration management, and system troubleshooting.
• Demonstrated ability to maintain data accuracy and operational reliability in secure, large-scale environments.
• Strong technical troubleshooting and documentation skills.
• Proficiency in user administration, configuration management, and quality assurance.
• Knowledge of database fundamentals and web application architecture.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a fast-paced, mission-driven environment.

Nice To Haves

• Experience in space and missile defense or other mission-critical operational environments.
• Experience supporting custom-built or home-grown information systems and database-driven applications.
• CompTIA Security+ CE or equivalent.
• ITIL Foundations or similar IT service management certification.

Responsibilities

• Administer, operate, and maintain a home-grown Knowledge Management Support Tool (KMST) used for enterprise collaboration and information management.
• Perform daily monitoring, user account management, access control configuration, and system troubleshooting.
• Maintain data accuracy and ensure all content aligns with established metadata, taxonomy, and security standards.
• Support periodic software updates, security patching, and configuration changes through formal change control processes.
• Conduct quality assurance checks to verify system performance and availability metrics.
• Document standard operating procedures, configuration settings, and version history for continuity and audit readiness.
• Provide user support, training, and assistance for KMST features and functions.
• Participate in testing and validation of new system features, ensuring stability and functionality prior to production release.
• Monitor audit logs and support data recovery, security reviews, and compliance inspections.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees