Knowledge Management Specialist

Meta Platforms-posted 3 months ago

Austin, TX

5,001-10,000 employees

Broadcasting and Content Providers

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The Global People Operations team drives transformational employee experiences through innovative technology and strategic knowledge systems. Within People Ops, our HR Technology team operates as a strategic innovation hub, leveraging AI, advanced analytics, and cutting-edge content strategy to reshape how our organization learns, adapts, and scales. We're looking for a super experienced Knowledge Management Specialist to help us build and roll out new AI-powered knowledge systems. You'll be a go-to person for our Knowledge Management Program, totally changing how our HR teams retrieve, understand, and use company knowledge with things like predictive analytics, machine learning, and smart insights. We need someone who can lead the charge in moving us from outdated knowledge management to intelligent systems that anticipate organizational needs and enable proactive decision-making.

Create and implement AI-driven systems for finding and recommending knowledge, helping to uncover key insights across HR domains
Carry out strategic knowledge checks using predictive analytics to spot where we're missing information
Develop knowledge strategies based on different and changing scenarios to get the organization ready for new HR trends, policy changes, and shifts in business models
Lead innovative projects with multiple teams to bring together knowledge management with data, AI tools, and our content management systems
Help create smart content systems that use natural language processing to automate content creation, tagging, and optimization
Work with engineering to build AI-powered content personalization and dynamic knowledge delivery
Help design and test conversational AI for HR knowledge and employee self-service
Develop new content formats like AI-generated learning paths and predictive knowledge recommendations
Spearhead strategic initiatives, shifting knowledge management from reactive to predictive through trend analysis and forecasting
Collaborate with strategic planning teams to align knowledge systems with long-term organizational goals and evolving business needs
Develop change management strategies for AI adoption across HR teams, including training programs and deliverables
Research knowledge management innovations in big tech, implementing cutting-edge practices and emerging technologies
Develop strategic roadmaps for knowledge system evolution, incorporating emerging technologies like generative AI, voice interfaces, and augmented reality
Lead complex projects with multiple teams across AI, system integrations, and organizational changes
Work with product managers and other teams to create new knowledge experiences that users will love
Use agile methods to quickly build and test new knowledge solutions
Define what makes AI-powered knowledge projects successful, using data and business results to show their impact

Bachelor's degree in a directly related field, or equivalent practical experience
Certification in knowledge management, AI/ML applications, and/or strategic planning methodologies
10+ years of progressive experience in strategic program management
Proven track record of leading innovation projects involving AI, machine learning, or advanced analytics in enterprise environments
Demonstrated experience with AI-powered content management systems, natural language processing tools, or intelligent automation platforms
Proven strategic thinking with experience in scenario planning, trend analysis, and future-focused program design
Advanced communication skills with proven experience in translating complex AI concepts for different audiences and drive organizational change
Experience collaborating with engineering, data science, and product teams in time-sensitive technology environments
Proficiency in agile project management methodologies and experience managing ambiguous, evolving initiatives

Master's degree in Information Science, AI/ML, Strategic Management, or related field
Experience implementing generative AI solutions, conversational interfaces, or predictive analytics in HR or enterprise environments
Experience with emerging technologies including voice interfaces, AR/VR learning platforms, or advanced data visualization tools
Track record of successful vendor partnerships for AI technology implementation and strategic consulting
Experience leading globally distributed teams in innovation and technology adoption
Working understanding of big tech operational models, scaling challenges, and strategic planning processes
Knowledge of AI ethics, bias mitigation, and responsible AI implementation in HR contexts

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