Knowledge Management Specialist (Jira Expert)

SOSi • Falls Church, VA

3d

About The Position

Temporary position with the potential for long-term SOSi is seeking a Mid-Level Knowledge Management Specialist. In this role, you will lead the configuration and optimization of Jira/EPMS to drive efficient workflow execution, RFI tracking, and data-driven decision-making for our government customer in Falls Church, Virginia. Essential Job Duties Design, configure, and maintain Jira/EPMS (Enterprise Project Management Solutions) project structures to support program requirements, including data flow tracking, workflow process management, and ticket linkage. Develop and implement an RFI intake and tracking system within EPMS to receive, process, and link industry partner submissions to relevant Jira tickets and program workflows. Create and manage custom workflows, issue types, fields, and automation rules within Jira/EPMS to capture program-specific data requirements and ensure accurate tracking of program activities. Design dashboards and reporting structures within EPMS to provide leadership visibility into program status, RFI processing, workflow bottlenecks, and key performance metrics. Establish data integration pathways between EPMS and other organizational systems to ensure seamless information flow across JPO and OUSW R&E. Map and document all data flows and workflow processes within Jira/EPMS to support program oversight and decision-making. Configure Jira/EPMS permissions and security schemes to ensure appropriate access controls for JPO, OUSW R&E, and industry partners. Provide technical guidance and training to JPO and OUSW R&E staff on Jira/EPMS functionality and best practices. Analyze Jira/EPMS ticket data and workflow metrics to identify trends, inefficiencies, and recommend process improvements.

Requirements

• Active in Scope TS/SCI Clearance.
• Bachelor’s Degree or equivalent experience in a relevant field.
• Minimum of 5 years Jira experience with 2+ years in a Jira Admin/Platform role.
• Advanced proficiency in workflows, schemes, permissions, custom fields, and Jira Automation.
• Experience integrating Jira with Confluence and dev tools (Bitbucket/GitHub/GitLab, CI/CD).
• Familiarity with Atlassian REST APIs and marketplace apps; ability to recommend build vs. buy.
• Demonstrated governance/change management: standards, templates, and platform hygiene.

Nice To Haves

• Atlassian Certified Jira Administrator (Cloud), ACP-620 Managing JIRA Projects for Cloud or equivalent JIRA Admin certification.
• Strong JQL and dashboard/reporting skills; experience with eazyBI or Atlassian Analytics.
• Experience implementing Agile at scale (Scrum/Kanban), including boards, backlogs, and (preferred).

Responsibilities

• Design, configure, and maintain Jira/EPMS (Enterprise Project Management Solutions) project structures to support program requirements, including data flow tracking, workflow process management, and ticket linkage.
• Develop and implement an RFI intake and tracking system within EPMS to receive, process, and link industry partner submissions to relevant Jira tickets and program workflows.
• Create and manage custom workflows, issue types, fields, and automation rules within Jira/EPMS to capture program-specific data requirements and ensure accurate tracking of program activities.
• Design dashboards and reporting structures within EPMS to provide leadership visibility into program status, RFI processing, workflow bottlenecks, and key performance metrics.
• Establish data integration pathways between EPMS and other organizational systems to ensure seamless information flow across JPO and OUSW R&E.
• Map and document all data flows and workflow processes within Jira/EPMS to support program oversight and decision-making.
• Configure Jira/EPMS permissions and security schemes to ensure appropriate access controls for JPO, OUSW R&E, and industry partners.
• Provide technical guidance and training to JPO and OUSW R&E staff on Jira/EPMS functionality and best practices.
• Analyze Jira/EPMS ticket data and workflow metrics to identify trends, inefficiencies, and recommend process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level