Knowledge Management Intern (Summer 2026 Internship )

Motorola Solutions • Chicago, IL

2d • $24 - $28

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview As a core component of Centralized Managed Support Operations (CMSO), the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSO's and overall Global Services capabilities, ensuring they consistently deliver superior customer support.

Requirements

• Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in Knowledge Management is a plus.
• Must be able to work from home and the office
• Strong organizational and analytical skills with an attention to detail.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively in a team environment and independently when necessary.
• Familiarity with customer service principles and practices is a plus.

Responsibilities

• Develop novel use(s) of AI to assist in knowledge creation, management, or use
• Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers
• Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices.
• Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution.
• Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps.
• Contribute to the creation of training materials and resources for Customer Support and external customers
• Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support. improvements and proactively address recurring issues.
• Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team.
• Other duties as assigned

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees